Conflict and crisis situations can also be learning situations. The next time a potential crisis occurs, stop the crisis it before happens or have the confidence to deal with it after it occurs. Informational and experiential, learning experiences!
Objectives:
Learn the skills of conflict resolution
Learn communication skills to resolve conflicts more effectively
Acquire a better understanding of conflict
Learn the role that managing emotions plays in conflict

Learn strategies to deal with difficult behavior
Learn the types of power and their role in behavioral issues

Learn about the principles of limit setting and its role in crisis intervention